Privacy policy

Last Updated: November 26, 2025

Maison Aromea operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). Maison Aromea is a Shopify-powered store, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable, so it cannot reasonably identify you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

  • Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information, including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment-related details.
  • Account Information, including your username, password, security questions, preferences, and settings.
  • Transaction Information, including items you browse, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your Communications with Us, including information you provide in communications with us, such as when submitting a customer service inquiry.
  • Device Information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information, including information about how you interact with the Services, such as how and when you access or engage with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or provide your personal information in any other way.
  • Automatically via the Services, including from your device when using our products or services or accessing our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process your payments, process orders, remember your preferences and items of interest, send account-related notifications, handle purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and to display online advertisements for products or services on the Services or other websites, based on items you have previously purchased or added to your cart, as well as your other activities on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in case of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend not sharing your username, password, or other access credentials with anyone.

  • Communicating with You. We use your personal information to provide customer service, respond to inquiries, offer efficient services, and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or ongoing disputes, or other legal proceedings, and to enforce our terms or policies or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

  • To Shopify, service providers, and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

  • To business and marketing partners to provide marketing services and deliver advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on your location, you may have the right to request that we not share information about you for targeted advertising and marketing content purposes.

  • When you instruct us, make a request, or consent to the disclosure of certain information to third parties, for example to ship products to you or via social media widgets or login integrations.

  • With our affiliates or more generally within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, to provide and improve the Services. Additionally, to protect, develop, and enhance our business, we use certain enhanced Shopify features that integrate data from your interactions with our store, other merchants, and Shopify. For these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding your personal information. For more information about Shopify’s use of your personal information and your rights, see the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies as well as other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on its use by us or others. The inclusion of these links does not imply endorsement of the content of these platforms or their owners/operators, unless otherwise indicated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) personal information of individuals under 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send may not be secure during transmission. We recommend not using unsecured channels to provide sensitive or confidential information.

The retention period for your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases, we may decline your request to the extent permitted by law:

  • Access/Information Right. You may have the right to request access to personal information we hold about you.
  • Right to Deletion. You may have the right to request the deletion of personal information we hold about you.
  • Right to Rectification. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to Portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
  • Communication Preferences. We may send you promotional emails. You may opt out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send non-promotional emails regarding your account or orders.

You can exercise these rights through the Services where indicated or by contacting us using the details below. We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by law. You may authorize an agent to request these rights on your behalf, and we will require proof of such authorization and may request verification directly from you. We will respond within timelines required by applicable law.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decision or lodge a complaint with your regional data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or, if applicable, any equivalent contract issued by the UK authority, unless the data transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at info@maisonaromea.ca.