Shipping policy
Maison Aromea currently ships products within Canada only.
Order Processing
Orders are processed within 3–5 business days, unless otherwise specified, for preorders, or during peak periods.
Estimated Delivery Times
- Canada: approximately 2–8 business days after shipment
These timeframes are estimates only and may vary depending on the carrier and destination.
Shipping Fees
Shipping fees are calculated automatically at checkout based on package weight, destination, and current promotions. Some offers may include free shipping under certain conditions.
Order Tracking
Once your order is shipped, a confirmation email with tracking number will be sent to you, if provided by the carrier.
Delivery Address
Please ensure your address is entered accurately. Maison Aromea is not responsible for delays or non-delivery caused by incomplete or incorrect addresses. Any reshipping fees may be the customer’s responsibility.
Lost or Stolen Packages
If tracking shows that your package was delivered, automatic refunds are not provided. In case of loss during transit, an investigation with the carrier will be opened, and a solution will be proposed based on the findings.
For any shipping-related questions, please email us at info@maisonaromea.ca.